USER GUIDE

About Membership Registration Payment Method About Shipping Shipping Fee About the product FAQ inquiry

About Membership Registration

If you register as a member, your purchases from the second time onwards will be much smoother and more convenient.
By registering for our e-mail newsletter, you will be the first to receive special information.

Payment Method

The following payment methods are available:

Credit card and cashless payment

・Credit card

・Apple Pay
・PayPay (available sequentially)
・Rakuten Pay (available sequentially)

[Payment Deadline]
When you place an order, automatic card authentication is performed in real time, so payment is made immediately.
Please check the closing date and payment date of each credit card or cashless payment company for the withdrawal date.

Bank transfer/postal transfer (prepaid)

We will ship the product as soon as we confirm your payment. You will not receive an invoice or transfer slip. Transfer fees and refund fees in the event of overpayment will be borne by the customer. Thank you for your understanding.

[Payment Deadline]
Please make payment within 10 days of placing your order and at least 4 business days before the desired delivery date.

[Transfer account]

Bank Account

Bank Name

Mizuho Bank

Branch Name

Ogikubo branch

Account Type

usually

Account Number

2789102

Account Name

L'ABEILLE Co., Ltd.

Postal transfer

Account Number

00180-9-499851

Account Name

L'ABEILLE Co., Ltd.

Convenience store payment (prepayment)

After placing your order, you will receive an email from "no-reply@komoju.com" with the payment number required for payment. Please make payment at the convenience store using the issued transfer number. The customer is responsible for any fees. Please set up your email settings to receive emails from "@komoju.com".

[Payment Deadline]
Please make payment within 10 days of placing your order and at least 4 business days before the desired delivery date.

【commission】
Product price less than 30,000 yen: 220 yen (tax included)
Product price over 30,000 yen: 410 yen (tax included)

Cash on delivery

You will be required to pay the price when the product is delivered. The following cash-on-delivery fees will be charged in addition to the product price and shipping fee. Please note that the cash-on-delivery fee will not be displayed in the "Order Completion Email".

Product price (tax included)

Cash on delivery fee (tax included)

1-9,999 yen

330 yen

10,000 to 29,999 yen

440 yen

30,000 to 99,999 yen

660 yen

100,000 to 300,000 yen

1,100 yen

About Shipping

Shipping company

Delivery will be made by Yamato Transport.
Baggage Inquiry System

Regarding delivery date

Delivery dates can be specified from 4 business days after the order date.

Shipping Fee

Shipping fee list

The following shipping fees will be charged per delivery address.

Hokkaido 1,100 yen

Aomori Prefecture 900 yen

Iwate Prefecture 900 yen

Miyagi Prefecture 900 yen

Akita Prefecture 900 yen

Yamagata Prefecture 900 yen

Fukushima Prefecture 900 yen

Ibaraki Prefecture 700 yen

Tochigi Prefecture 700 yen

Gunma Prefecture 700 yen

Saitama Prefecture 700 yen

Chiba Prefecture 700 yen

Kanagawa Prefecture 700 yen

Tokyo 700 yen

Yamanashi Prefecture 700 yen

Niigata Prefecture 750 yen

Nagano Prefecture 750 yen

Shizuoka Prefecture 750 yen

Aichi prefecture 750 yen

Mie Prefecture 750 yen

Gifu Prefecture 750 yen

Toyama Prefecture 750 yen

Ishikawa Prefecture 750 yen

Fukui Prefecture 750 yen

Osaka Prefecture 800 yen

Kyoto Prefecture 800 yen

Shiga Prefecture 800 yen

Nara Prefecture 800 yen

Wakayama Prefecture 800 yen

Hyogo Prefecture 800 yen

Okayama Prefecture 800 yen

Hiroshima Prefecture 800 yen

Yamaguchi Prefecture 800 yen

Tottori Prefecture 800 yen

Shimane Prefecture 800 yen

Kagawa Prefecture 800 yen

Tokushima Prefecture 800 yen

Ehime Prefecture 800 yen

Kochi Prefecture 800 yen

Fukuoka Prefecture 950 yen

Saga Prefecture 950 yen

Nagasaki Prefecture 950 yen

Kumamoto Prefecture 950 yen

Oita Prefecture 950 yen

Miyazaki Prefecture 950 yen

Kagoshima Prefecture 950 yen

Okinawa Prefecture 1,400 yen

-If you purchase more than 12,000 yen (tax included) per delivery address, shipping will be free.
(Commission not included in the purchase price)

-If you purchase multiple items, including items with shipping charges, to a single shipping address, shipping will be free.
Please note that products that cannot be bundled together are not eligible.

・If you purchase a refrigerated delivery item, an additional 275 yen (tax included) will be added to the shipping fee above.

About the product

About Honey

Honey does not spoil, but the expiration date of our honey is three years after production. We will deliver products with an expiration date of more than one year.

Please store in a cool, dark place away from direct sunlight.

Do not give honey to infants under 1 year of age as their intestinal functions are immature.

Honey can be consumed during pregnancy.

Crystallization is a natural phenomenon that occurs in natural honey. Depending on the sugar composition (ratio of glucose and fructose), some honey is more likely to crystallize than others, but this does not affect the quality.

We recommend eating honey as is to enjoy its original taste and aroma. You can let the honey dissolve naturally by spreading it on freshly baked toast or adding it to hot tea. If you use a water bath, slowly heat the jar with the lid closed to about 60°C.

In order to preserve the flavor and nutrients of the honey, we do not use high heat treatment. When bottling crystallized honey, we may thin the honey at low temperatures.

Try warming the lid of the bottle with hot water before opening it. The lid will get hot, so be careful when opening it, such as wearing rubber gloves.

About Honey Gourmet (food)

Shake well and dilute with 3 to 4 parts water or carbonated water before drinking. After opening, close the cap and store in the refrigerator (below 10°C). Please consume as soon as possible regardless of the expiration date.

Marinades are fruits marinated in honey. They go well with cold water or carbonated water, or with black tea to make honey tea. They can also be used as a fruit sauce, so they go well with yogurt or cream cheese. They can also be mixed with white wine or sparkling wine to make a cocktail.

FAQ

You can specify the delivery date from 4 business days after the order date. If you do not specify a delivery date, the shortest delivery time will be used, so please do not specify a delivery date and time. Please note that you can specify a delivery time regardless of the order date.

Please check our gift wrapping page .

The delivery address will be under the name of the person who placed the order.

If the purchaser and recipient information are different, the amount will not be shown on the delivery note.

This may be due to spam mail prevention functions or email filters, so please check and make sure you are set up to receive emails from [shopping@labeille.jp].

As a general rule, we cannot accept changes or cancellations after an order has been placed. However, if we find that the box and product size are not compatible, we may contact you. In that case, we apologize for the inconvenience, but please follow our instructions to cancel your order and place a new order.

When your order is delivered each month, we will charge you a monthly fee via your credit card.

Standard tax rate (10%): Gift wrapping, miscellaneous goods, alcohol, shipping fees, and handling fees
Reduced tax rate (8%): honey, food, drinks
*Amounts less than 1 yen will be rounded down.

inquiry

Have questions?
Please feel free to contact us.

Contact form

* Responses on holidays (Saturdays, Sundays, and public holidays) and during long holiday periods will be sent on the next business day.
note that.

Toll free number: 0120-066-083

(Weekdays 10:00-17:00, excluding weekends and holidays)