FAQ

After you place an order, we will always send you an order confirmation email from [shopping@labeille.jp].
If you do not receive the email, this may be due to spam prevention or email filters. Please check and make sure that you have set up your email settings to receive emails from [shopping@labeille.jp].

Yes, you can specify a delivery date from 4 business days after the order date. If you do not specify a delivery date, the shortest delivery time will be used, so please do not specify a delivery date and time. However, you can specify a delivery time regardless of the order date.

Receipts can be issued in the following ways:

<Customers with a registered account>
After your order arrives, you can issue a receipt yourself from My Page.

<Customers without a registered account>
Please enter "Receipt request," "Recipient name," and "Purpose of payment" in the remarks field when placing your order.
If you need a receipt after your product has been shipped, please contact us via the inquiry page below.
Click here for the inquiry page

A monthly payment will be charged to your credit card when your order is delivered.

The delivery address will be under the name of the person who placed the order.

Honey does not spoil, but the expiration date of our honey is three years after production. Also, the expiration date after opening is six months to one year.

Honey is a food with low moisture content and high preservation properties, so it can be consumed after opening, within its best-by date, as long as it is stored at room temperature away from high temperatures and humidity. However, in environments where the indoor temperature and humidity tend to be high, such as during the summer, the flavor may change, so we recommend consuming it as soon as possible after opening.

Use this text to answer questions in as much detail as possible for your customers.